Refund & Returns Policy

60-Day Return Policy

Oravella accepts return requests for eligible items within 60 days of the date your order is delivered. To qualify for a return, your item must meet the conditions listed in this policy.

Return requests submitted after the 60-day return window may not be accepted.

Return Eligibility

To be eligible for a return, your item should meet the following requirements:

• The item must be unused, unworn, unwashed, and in the same condition that you received it.
• The item must be returned with original packaging, tags, labels, manuals, and accessories when applicable.
• The item must not be damaged, altered, stained, broken, or missing parts due to customer handling.
• Proof of purchase, such as an order number or confirmation email, may be required.
• The return request must be submitted within the allowed 60-day return window.

Non-Returnable Items

Certain types of products may not be eligible for return due to hygiene, safety, customization, final-sale conditions, or product condition.

• Items marked as final sale, clearance, or non-returnable.
• Used, washed, worn, damaged, opened, or altered items.
• Items without original packaging, tags, labels, manuals, or accessories.
• Personalized, customized, or made-to-order products.
• Gift cards, digital items, or downloadable products, if applicable.
• Items returned after the approved return window.

How to Request a Return

Please contact our support team before sending any item back. Our team will review your request and provide return instructions if your item is eligible.

Refund Processing

After your returned item is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed back to your original payment method when possible.

Please note that banks, credit card companies, and payment providers may require additional time to post the refund to your account. Processing time may vary depending on your financial institution.

Refunds are processed in USD. Any currency conversion differences, bank fees, or payment provider fees are determined by your financial institution and are outside Oravella’s control.

Return Shipping Costs

Unless the return is due to our error, customers may be responsible for return shipping costs. Original shipping fees, if any, may be non-refundable depending on the order and shipping method.

We recommend using a trackable shipping service when returning items. Oravella is not responsible for lost, delayed, damaged, or undelivered return packages.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos of the product and packaging.

Our team will review the case and provide the most suitable solution, which may include a replacement, refund, or other appropriate support depending on the situation.

Exchanges

If you would like to exchange an item, please contact us first. Exchange availability depends on product stock, item condition, and eligibility under this policy.

In some cases, the fastest option may be to return the eligible item and place a new order for the item you want.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed, packed, or shipped, we may not be able to cancel it.

If your order has already shipped, you may need to wait until the package is delivered and then request a return according to this policy.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact our support team for assistance.

Business Hours

Our customer support team is available during the following business hours:

Monday to Friday, 09:00 AM – 5:00 PM EST.

Messages sent outside business hours will be reviewed as soon as possible on the next business day.