Last updated: October 23, 2026

These Terms of Service apply to your use of oravella.shop and to any order you place with Oravella. By using the website or placing an order you agree to these terms.

1. About us

Store: Oravella (oravella.shop)
Email: support@oravella.shop
Address: 1250 Main St, Broomfield, CO 80020, USA
Customer service hours: Email support (US Mountain Time)
Response time: within 1 to 2 business days

2. Products and prices

We try to describe and photograph every product accurately. Colors may look slightly different on your screen, and made-to-order or printed items may vary slightly from the product photos. Prices are in US dollars and include free standard shipping to the United States, Canada, Australia and New Zealand. Any tax is shown at checkout.

3. Orders and payment

Your order is an offer to buy. We accept it when we send the shipping confirmation email. We may cancel an order and refund it in full if an item is unavailable, if there is a pricing error, or if we suspect fraud. Payments are processed by PayPal.

4. Personalized orders

For personalized items you are responsible for the names, text and photos you send us, and you confirm you have the right to use them. We may decline personalization that is unlawful, offensive or infringes someone else’s rights, and refund the order in full.

5. Shipping, returns and refunds

Delivery times and costs are described in our Shipping Policy. Returns and refunds are described in our Return & Refund Policy.

6. Your account

If you create an account, keep your password private. You are responsible for activity on your account.

7. Intellectual property

The text, graphics and layout of this website belong to Oravella or its licensors and may not be copied without permission.

8. Limitation of liability

To the extent allowed by law, our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under consumer protection law.

9. Governing law

These terms are governed by the laws of the State of Colorado, United States, without affecting any rights you have under the consumer protection laws of the place where you live.

10. Changes

We may update these terms. The version published on the website when you place an order applies to that order.

11. Contact

Questions about these terms: support@oravella.shop.