Contact Oravella
We’re Here to Help
Have a question about your order, shipping, returns, product details, or personalized gifts? Our support team is happy to assist you.
Email Support
For order questions, product information, or general support, please email us.
[email protected]Support Hours
Our customer support team is available Monday through Friday.
Mon – Fri: 9:00 AM – 5:00 PM ESTBefore You Contact Us
To help us assist you faster, please include as much detail as possible in your message. If your question is about an order, please provide your order number.
- Your full name
- Your order number, if available
- The email address used at checkout
- Product name or product link
- A clear description of your question or issue
- Photos, if your request is related to a damaged or incorrect item
Response Time
We usually respond within 24–48 hours on business days. Please note that response times may be longer during weekends, holidays, or high-volume periods.
Our support team does not work on Saturday and Sunday. Messages received during the weekend will be answered on the next business day.
Email Us NowBusiness Address
Product & Business Address:
21001-02, Bldg. A, Hunan Lugu Information Port,High-tech Development Zone, Changsha, Hunan, CN
Looking for Something Else?
You may find helpful information in our policy and support pages.