Store Policy
Terms of Service
Welcome to Oravella. These Terms of Service explain the rules and conditions for using our website, purchasing our products, and accessing our services.
1. Overview
This website is operated by Oravella. Throughout the site, the terms “we”, “us”, and “our” refer to Oravella. By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service.
Please read these terms carefully before using our website. If you do not agree with these terms, you should not access this website or place an order.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your location, or that you are using this website with permission from a parent or legal guardian.
You agree not to use our website, products, or services for any unlawful, harmful, fraudulent, or unauthorized purpose.
3. Product Information
Oravella offers personalized gifts, children’s products, wooden keepsakes, educational toys, growth chart rulers, name puzzles, personalized clothing, wooden name trains, piggy banks, and related items.
We make every effort to display product descriptions, images, colors, sizes, materials, and prices as accurately as possible. However, product colors may appear slightly different depending on your screen settings, lighting, and product production differences.
4. Personalized Products
Some Oravella products may require names, letters, colors, sizes, or other personalization details. You are responsible for checking all customization information carefully before placing your order.
Once a personalized item enters production, changes, cancellations, returns, or refunds may no longer be possible unless the item is defective, damaged, or incorrectly made due to our error.
5. Pricing & Availability
Product prices and availability may change without notice. We reserve the right to update prices, correct errors, limit quantities, discontinue products, or cancel orders affected by incorrect product information.
Any offer for a product or service on this website is void where prohibited.
6. Orders & Acceptance
After placing an order, you may receive an order confirmation email. This means we have received your order, but it does not guarantee final acceptance.
We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, payment issues, incorrect information, product unavailability, policy violations, or technical errors.
7. Billing & Account Information
You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information for all orders placed on our website.
Oravella is not responsible for delays, failed delivery, order issues, or support problems caused by incorrect customer information.
8. Payment
Payment must be completed at checkout before your order can be processed. Available payment methods are displayed during checkout and may vary depending on your location and payment provider availability.
For more details, please review our Payment Policy.
9. Shipping & Delivery
Shipping times are estimates and may vary depending on processing time, product customization, destination, carrier service, holidays, weather, customs, or other circumstances outside our control.
For more information, please review our Shipping Policy.
10. Returns & Refunds
Eligible returns, replacements, cancellations, and refunds are handled according to our Return & Refund Policy.
Personalized or custom-made products are usually not eligible for return unless they arrive damaged, defective, or incorrectly made. For complete details, please review our Return & Refund Policy.
11. Accuracy of Website Information
We do our best to keep website information accurate and updated. However, there may occasionally be typographical errors, inaccuracies, omissions, or outdated information related to product details, pricing, promotions, shipping, availability, or policies.
We reserve the right to correct errors, update information, or cancel orders if any information on the website is inaccurate.
12. Intellectual Property
All content on this website, including text, images, product photos, graphics, logos, layout, branding, and design elements, is owned by or licensed to Oravella.
You may not copy, reproduce, sell, distribute, modify, or use our website content for commercial purposes without written permission from Oravella.
13. User Comments & Feedback
If you submit reviews, comments, feedback, photos, ideas, or other content to Oravella, you agree that we may use, edit, publish, or display that content for customer service, marketing, business, or website purposes.
You agree not to submit unlawful, abusive, false, harmful, offensive, misleading, or rights-infringing content.
14. Third-Party Tools & Links
Our website may include third-party tools, apps, payment services, shipping tools, social media links, or external websites. These services may have their own terms and privacy policies.
Oravella is not responsible for the content, security, accuracy, policies, or practices of third-party websites or services.
15. Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
For more information about how we collect, use, and protect your information, please review our Privacy Policy.
16. Prohibited Uses
You are prohibited from using our website, content, products, or services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.
- Violating any law or regulation
- Submitting false or misleading information
- Infringing intellectual property rights
- Uploading or transmitting viruses, malware, or harmful code
- Attempting to interfere with website security or functionality
- Collecting personal information from others without permission
- Using the website for spam, phishing, scraping, or fraudulent activity
17. Disclaimer of Warranties
Our website, products, and services are provided “as is” and “as available” unless otherwise stated. We do not guarantee that our website will always be uninterrupted, secure, error-free, or fully updated.
We do not guarantee that every product will meet every customer expectation, especially where differences may result from screen settings, handmade variations, materials, or personalization details provided by the customer.
18. Limitation of Liability
To the fullest extent permitted by law, Oravella shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
This includes, but is not limited to, delays, lost packages caused by incorrect address information, carrier issues, technical errors, third-party service problems, or events outside our reasonable control.
19. Indemnification
You agree to indemnify and hold harmless Oravella, its partners, service providers, employees, contractors, and affiliates from any claim or demand arising from your violation of these Terms of Service, your misuse of our website, or your violation of any law or third-party rights.
20. Termination
We may suspend or terminate your access to our website or services if we believe you have violated these Terms of Service, submitted fraudulent information, misused our website, or engaged in harmful activity.
21. Changes to These Terms
Oravella reserves the right to update, change, or replace any part of these Terms of Service at any time. Updates will be posted on this page.
Your continued use of our website after changes are posted means you accept the updated Terms of Service.
22. Contact Information
If you have any questions about these Terms of Service, please contact our support team through our Contact Us page.
Contact page: https://oravella.shop/elements/pages/contact/
Need More Help?
Have questions about orders, payment, shipping, returns, privacy, or store policies? Our support team is here to help.