Last updated: October 23, 2026

This policy applies to orders placed at oravella.shop (Oravella) and delivered to the United States, Canada, Australia and New Zealand.

Return window

You can return any item within 30 days of delivery.

This includes personalized items. Please check names, dates and other personalization details before you order: if an item is made exactly as you entered it and you no longer want it, you can still return it within the return window under the change-of-mind terms below.

Change of mind

  • The item must be unused, unwashed and in its original condition and packaging.
  • You pay the cost of shipping the item back to us.
  • There is no restocking fee.

Damaged, defective or wrong items

If an item arrives damaged, defective, different from what you ordered or made with a personalization mistake on our side, please email us within 7 days of delivery with your order number and photos of the item and the packaging. We will send a replacement or give you a full refund, and you do not pay any return shipping.

How to start a return

  1. Email support@oravella.shop with your order number and the item(s) you want to return.
  2. We reply within 1 to 2 business days with a return authorization and the address to send the item to.
  3. Send the item with a tracked shipping service and keep your receipt.

Please do not send items back without contacting us first, as we may not be able to match the parcel to your order.

Return address

All returns, from every country we ship to, are sent to:

Oravella Returns
1250 Main St, Broomfield, CO 80020, USA

Please email us for a return authorization before you send anything.

Return shipping costs

  • United States: you pay domestic postage to the address above for a change-of-mind return.
  • Canada, Australia and New Zealand: the return is an international shipment to the United States. You pay the international postage and any fees your carrier or customs charges for a change-of-mind return.
  • Damaged, defective or wrong items (all countries): you do not pay anything. We send a replacement or refund you in full.

Refunds

When we receive and check your return, we email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or payment provider may need a few extra days to show the credit. Standard shipping was free, so there is no shipping charge to refund or deduct.

Exchanges

If you need a different size or option, email us. If it is available we can exchange it; otherwise we refund your return and you can place a new order.

Cancellations

You can cancel an order for a full refund by emailing us before it ships. Once an order has shipped, the return process above applies.

Contact

Store: Oravella (oravella.shop)
Email: support@oravella.shop
Address: 1250 Main St, Broomfield, CO 80020, USA
Customer service hours: Email support (US Mountain Time)
Response time: within 1 to 2 business days