Privacy Policy

1. Information We Collect

When you visit Oravella or place an order, we may collect information needed to provide our products, process payments, arrange shipping, and improve your shopping experience.

• Name, billing address, and shipping address
• Email address and phone number, if provided
• Order details, product choices, and personalization information
• Payment-related information processed securely by third-party payment providers
• Device information, browser type, IP address, time zone, cookies, and site activity

2. How We Use Your Information

Oravella uses your personal information to operate our store and provide customer service.

• To process, confirm, and fulfill your order
• To prepare personalized or customized products
• To arrange shipping and provide tracking updates
• To communicate with you about your order or support request
• To detect, prevent, and reduce fraud or security risks
• To improve our website, products, services, and customer experience
• To send marketing emails only when you choose to subscribe

3. Order & Personalization Details

Some Oravella products may require names, letters, colors, sizes, or other personalization details. We use this information only to create and fulfill the product you ordered.

Please make sure all personalization details are accurate before checkout, as customized products may enter production soon after an order is placed.

4. Payment Information

Oravella does not store your full credit card number or complete payment card details. Payments are processed securely through trusted third-party payment providers.

Your payment information is handled according to the security and privacy practices of the payment provider used at checkout.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to help the site function properly, remember your preferences, analyze website performance, improve shopping experience, and support marketing activities.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. Sharing Your Information

We do not sell your personal information. We may share necessary information with trusted service providers who help us operate our store and fulfill orders.

• Payment processors
• Shipping and delivery partners
• Production or fulfillment partners
• Email, marketing, and customer support tools
• Website hosting, analytics, security, and fraud prevention providers
• Legal authorities when required by applicable law

7. Email & SMS Marketing

If you subscribe to our newsletter or marketing messages, we may send you updates about new products, promotions, order reminders, or special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails. If SMS marketing is offered, you may opt out according to the instructions provided in the message.

8. Data Security

We take reasonable steps to help protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no online transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.

9. Data Retention

We keep your personal information only as long as necessary for order fulfillment, customer support, legal compliance, accounting, fraud prevention, dispute resolution, and business recordkeeping.

You may contact us to request deletion of your personal information, subject to legal and business record requirements.

10. Your Privacy Rights

Depending on your location, you may have the right to access, correct, update, delete, or request a copy of the personal information we hold about you.

To make a privacy request, please contact us through our Contact Us page.

11. International Customers

If you access Oravella from outside the country where our services or partners operate, your information may be processed in other locations where our service providers are based.

By using our website, you understand that your information may be processed according to this Privacy Policy.

12. Children’s Privacy

Oravella offers products for children, but our website is intended for use by adults, parents, guardians, or gift-givers. We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

13. Third-Party Links

Our website may contain links to third-party websites, tools, payment services, shipping services, social media pages, or other external resources.

Oravella is not responsible for the privacy practices, security, content, or policies of third-party websites. Please review their policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.

Any updates will be posted on this page. Your continued use of our website after changes are posted means you accept the updated policy.