Last updated: October 23, 2026

This Privacy Policy explains how Oravella (“we”, “us”) collects and uses personal information when you visit or buy from oravella.shop.

Who is responsible for your data

Store: Oravella (oravella.shop)
Email: support@oravella.shop
Address: 1250 Main St, Broomfield, CO 80020, USA
Customer service hours: Email support (US Mountain Time)
Response time: within 1 to 2 business days

Information we collect

  • Order information: name, shipping and billing address, email address, phone number (optional), the items you buy and any personalization details you enter.
  • Payment information: payments are processed by our payment providers (PayPal). We do not see or store your full card number.
  • Messages and photos: anything you send us by email or through our forms, including photos you send for a personalized item.
  • Device and usage data: IP address, browser type, pages visited and cookies, collected automatically when you use the site.

How we use it

  • To process, make, ship and support your orders, including returns and refunds.
  • To answer your questions.
  • To prevent fraud and keep the website secure.
  • To understand how the website is used and to measure our advertising, for example with Google tools.
  • To send marketing emails, only if you have agreed. You can unsubscribe at any time.

Who we share it with

We share information only with service providers that help us run the store: payment providers, production and fulfillment partners and shipping carriers (to make and deliver your order), our web hosting and security providers (including Cloudflare), Google (analytics and advertising measurement), Facebook (only if you choose to sign in with Facebook). We do not sell your personal information.

Cookies

We use cookies to keep your cart, remember your preferences and measure site traffic. You can block or delete cookies in your browser settings; some features, such as the cart, may not work without them.

How long we keep it

We keep order records for as long as we need them for accounting, tax and legal purposes. Photos sent for personalized items are deleted after the order is completed. Other information is deleted when it is no longer needed.

Your rights

You can ask us to access, correct or delete your personal information, or to stop marketing emails. Depending on where you live (for example California, Canada, Australia or New Zealand), you may have additional rights under local privacy law. To make a request, email support@oravella.shop. We reply within 30 days.

Children

Our website is not intended for children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy. The date at the top shows when it was last changed.