Last updated: October 23, 2026
This policy applies to orders placed at oravella.shop (Oravella).
Where we ship
We ship to addresses in the United States, Canada, Australia and New Zealand. We do not ship to other countries at this time.
Shipping cost
Standard shipping is free on every order to these countries. The total shown at checkout is the total you pay to us.
Processing and delivery times
Personalized items are made to order after you place your order, using the details you enter on the product page. Processing time includes making your item.
Processing time is counted in business days (Monday to Friday, excluding US public holidays). Transit time starts when your order is handed to the carrier.
| Destination | Shipping cost | Processing time | Transit time | Total estimated delivery |
|---|---|---|---|---|
| United States | Free | 2–5 business days | 7–15 business days | 9–20 business days |
| Canada | Free | 2–5 business days | 10–20 business days | 12–25 business days |
| Australia | Free | 2–5 business days | 12–25 business days | 14–30 business days |
| New Zealand | Free | 2–5 business days | 12–25 business days | 14–30 business days |
These are estimates, not guaranteed delivery dates. Carrier delays, customs checks, weather and peak seasons can add a few days.
Where orders ship from
Orders are fulfilled by our production and fulfillment partners. All orders ship from the United States. Orders with several items may arrive in separate packages at no extra cost.
Customs, duties and taxes
Prices are in US dollars. For orders shipped to Canada, Australia or New Zealand, the destination country may charge import duties or taxes when the parcel arrives. These charges are not included in our prices and are paid by the recipient.
Tracking
When your order ships, we email you a tracking number. You can also check your order on our Track your order page.
Late, lost or damaged parcels
If your order has not arrived 30 days after it shipped, email us and we will send a replacement or give you a full refund. If a parcel arrives damaged, see our Return & Refund Policy.
Wrong address
Please check your address at checkout. If you notice a mistake, email us before the order ships and we will update it.
Contact
Store: Oravella (oravella.shop)
Email: support@oravella.shop
Address: 1250 Main St, Broomfield, CO 80020, USA
Customer service hours: Email support (US Mountain Time)
Response time: within 1 to 2 business days