Where do you ship?

We ship to the United States, Canada, Australia and New Zealand. Standard shipping is free.

How long does delivery take?

Orders are processed within 2–5 business days. Transit times depend on the country; see the table in our Shipping Policy.

Will I pay customs duties?

Orders to Canada, Australia and New Zealand may be charged import duties or taxes by the destination country. These are paid by the recipient.

How do I track my order?

We email a tracking number when your order ships. You can also use the Track your order page.

What is your return policy?

You can return any item within 30 days of delivery. Return shipping is free if the item is damaged, defective or wrong; for a change of mind you pay the return shipping. See our Return & Refund Policy.

How do I personalize my item?

Enter the names, dates or text in the Personalization field on the product page before adding the item to your cart. If the item uses a photo, you can upload it on the product page when an upload field is shown; otherwise reply to your order confirmation email with the photo and your order number.

Can I return a personalized item?

Yes. Every item, including personalized items, can be returned within 30 days of delivery. For a change of mind you pay the return shipping; if we made a mistake or the item is damaged, we pay. See our Return & Refund Policy.

When will I get my refund?

Approved refunds are issued to your original payment method within 5 to 10 business days.

Which payment methods do you accept?

PayPal.

Can I change or cancel my order?

Yes, email us before your order ships and we will change or cancel it.

How can I contact you?

Email support@oravella.shop. We reply within 1 to 2 business days.