Shipping Policy

Order Processing Time

Once your order is successfully placed, our team begins preparing it as soon as possible. Order processing includes payment verification, product preparation, quality checking, and packaging.

Processing times may vary during holidays, promotional events, peak seasons, or periods of high order volume. If there is a significant delay with your order, we will do our best to notify you.

Shipping Time

Delivery time depends on your shipping location, selected shipping method, carrier availability, customs procedures, and other external factors beyond our control.

Estimated delivery dates are provided for reference only and are not guaranteed. Delays may occur due to weather conditions, carrier issues, customs inspections, incorrect address information, or unexpected logistical events.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your name, phone number, street address, apartment or unit number, city, state, postal code, and country before confirming your order.

• We are not responsible for orders delivered to an incorrect address provided by the customer.
• If you notice an address error, please contact us as soon as possible.
• Once an order has been processed or shipped, we may not be able to update the shipping address.
• Additional shipping fees may apply if a package must be resent due to incorrect address information.

Tracking Information

When tracking information becomes available, it may be sent to you by email or shown in your order details. Tracking updates may take some time to appear after the carrier receives the package.

If your tracking number does not update immediately, please allow additional time for the carrier system to refresh.

Lost, Delayed, or Missing Packages

If your package appears delayed, missing, or marked as delivered but not received, please first check your mailbox, front door, porch, building reception, neighbors, family members, or local delivery office.

Oravella is not responsible for delays caused by shipping carriers, customs, incorrect addresses, weather, or circumstances outside our reasonable control. However, our support team will do its best to help review the issue.

• Check the tracking page for the latest carrier update.
• Confirm that your shipping address was entered correctly.
• Contact your local carrier or delivery office when needed.
• Reach out to Oravella support with your order number and tracking details.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, or other local charges. These charges are determined by your local customs authority and are the responsibility of the customer.

Oravella is not responsible for delays caused by customs clearance procedures, unpaid customs charges, or import restrictions in the destination country.

Incorrect or Incomplete Delivery Information

If a package is returned, delayed, or lost because of incorrect or incomplete delivery information provided by the customer, Oravella may not be responsible for replacement, refund, or reshipment costs.

Please contact us immediately if you notice any mistake in your order information.

Business Hours

Our customer support team is available during the following business hours:

Monday to Friday, 09:00 AM – 5:00 PM EST.

Messages sent outside business hours will be reviewed as soon as possible on the next business day.