Accepted Payment Methods

Oravella accepts the payment methods displayed at checkout. Available payment options may vary depending on your location, currency, device, and payment provider availability.

• Major credit cards and debit cards
• PayPal, if available at checkout
• Apple Pay, Google Pay, or other digital wallets, if available
• Other secure payment options shown during checkout

Please review all available payment options on the checkout page before completing your order.

Secure Payment Processing

All payments are processed through secure third-party payment providers. Oravella does not store your full credit card number, complete payment card details, or sensitive banking information.

Your payment information is encrypted and processed securely to help protect your personal and financial information during checkout.

Order Confirmation

After your payment is successfully completed, you will receive an order confirmation email with your order details.

If you do not receive an order confirmation email, please check your spam or junk folder. You may also contact us through our Contact Us page for assistance.

Payment Authorization

When you place an order, your payment method may be authorized immediately. Your order will begin processing only after payment has been successfully authorized or completed.

If payment authorization fails, your order may not be processed. Please check your billing details, payment information, or try another payment method.

Pricing & Currency

Product prices are displayed on our website and may vary depending on promotions, discounts, product options, personalization details, or currency settings.

The final amount charged will be shown at checkout before you complete your purchase. Shipping fees, taxes, or other applicable charges may be calculated during checkout.

Taxes & Additional Fees

Taxes, duties, or additional fees may apply depending on your shipping destination and local regulations. Any applicable charges will be shown at checkout where possible.

For international orders, customs duties, import taxes, or local fees may be the responsibility of the customer unless otherwise stated.

Discount Codes

Discount codes must be entered during checkout before payment is completed. Only valid and active discount codes can be applied.

• Discount codes cannot be applied after an order has been placed.
• Only one discount code may be used per order unless otherwise stated.
• Some products, personalized items, or promotions may be excluded from discounts.
• Expired or incorrect discount codes will not be accepted.

Failed or Declined Payments

If your payment is declined, please check that your billing address, card number, expiration date, security code, and available funds are correct.

Payment may be declined due to incorrect billing information, bank restrictions, insufficient funds, expired cards, fraud prevention checks, or payment provider security settings.

If the issue continues, please contact your bank, card issuer, or payment provider directly.

Refunds

Approved refunds will be issued to the original payment method used at checkout. Refund processing times may vary depending on your bank, card issuer, or payment provider.

For more information about refund eligibility, please review our Return & Refund Policy.

Fraud Prevention

To protect our customers and our store, some orders may be reviewed for fraud prevention or payment verification purposes.

Oravella reserves the right to cancel, hold, or request additional verification for orders that appear suspicious, incomplete, or inconsistent with payment security checks.